General Terms of Use Art & Tours Spain SL

These General Terms of Use govern the access, navigation and use of the website www.citytoursinmadrid.es (hereinafter referred to as the «Website») by Art & Tours Spain S .L. (hereinafter referred to as «Art & Tours Spain «). The general terms and conditions of use apply to all agreements between Art & Tours Spain and the user, created via the Website.

The information from Art & Tours Spain is as follows:
• Title holder : Art & Tours Spain SL
• VAT code : B-87482121
• Address : Calle Toledo 2, 2 pl. No. 2, 28005 , Madrid
• E-mail address: info@citytoursinmadrid.es

1. Purpose

This agreement aims to regulate the terms of use applicable to book activities via the www.citytoursinmadrid.es platform (hereinafter referred to as the «Platform»).
The Platform publishes and arranges reservations and of tourist , cultural and leisure activities as well as where tourists can book accommodation for holidays or travel in Spain (hereinafter referred to as “Activities”).

The platform offers activities that are provided by Art & Tours Spain and by third parties (hereinafter referred to as the «Partners»). These are the only General Terms of Use that apply to the website (notwithstanding that partners can have their own individual terms) and apply when a user reserves a service. It replaces all other conditions, unless prior written agreement between Art & Tours Spain and the user.

2. Terms acceptance

The use of the platform implies the acquisition of the user condition and the declaration that you have read and understood the terms and conditions of the reservation privacy policy and the Terms of Use . These conditions form an integral part of this legal notice.

3. Booking activities

To make a reservation via the Platform, the user must submit personal details (name, surname, e-mail, telephone number and mobile number) . This to enable a good service. If the user wishes it can also create an account to manage all reservations easily.
The user declares that the information provided is correct and bears the responsibility that the information is correct. If the user has created an account and this is used by third parties in an improper manner, the user must inform Art & Tours Spain immediately . Art & Tours Spain therefore accepts no liability whatsoever for the abuse by third parties of the account created by the user.

The user declares to accept these General Terms of use that he / she is authorized to reserve and pay services via the platform and has the full capacity to understand and accept the contents of these terms of use.

4. Confirmation of the booking

The user immediately receives a confirmation of the reservation. In this confirmation the date of the activity is mentioned. Within 24 hours, Art & Tours Spain will communicate with the user by e-mail or telephone about the time and place where the activity will start.
In the exceptional situation that Art & Tours Spain can’t carry out the activity on the day chosen by the user, an alternative date will be offered. If this date is not convenient for user, the user can cancel the reservation and the costs of the reservation will be immediately refunded to the user.

5. Voucher

Immediately after your reservation you will receive a confirmation by e-mail . The user must bring this confirmation and show it at the beginning of the activity. The reservation will only be accepted by the presentation of the Art & Tours Spain voucher .
The user may be asked for identification. If the user can not submit this, this may be a reason to refuse to participation in the activity.

6. Coupon

For every paid reservation the user will receive a coupon valued at 10% of the reservation amount. The user will receive a promotional code by email which he or one of his relations can use at the time this person wants to make a subsequent reservation on the website. The coupon / promotion code can only be used once.

7. Prices, inclusions and exclusions

All products offered on the website include VAT and any other taxes . The Website describes what is «Included» with the product the user has reserved. Prices are exclusive tips, drinks or any other service that is not included in the description of the activity as «inclusive».

8. Payments

To reserve one or more products from the platform and to purchase them, the user must pay the costs in advance. If the user has a coupon, he can deduct the value of this on the price.
The user can pay via the platform via credit / debit card or via Paypal . The possibility is also offered to pay by bank transfer. Payments must be made at least one day before the activity takes place and credited to the account of Art & Tours Spain. If not, this may be a reason that the activity is not being provided.

The payment information (eg card number, expiration date, etc.) will be processed securely by SSL security. The data will only be used to refund the purchase price in full or in part in the event of partial or total cancellation, in accordance with the General terms of Use from Art & Tours Spain.

Costs the bank charges in case the user pays in a currency other than the euro, are the responsibility of the user.

9. Changes, terms and refunds

If the user has made a reservation and this has been confirmed by Art & Tours Spain and later the user makes a request to Art & Tours Spain, to change the date of the activity or make an other adjustments, Art & Tours Spain will , make an effort to realize this request. If this request is made 7 days before the date of the original reservation and Art & Tours Spain can not comply with the request, then the user has the right to cancel the reservation with a refund of 100% of the purchase price.
If the user makes the request shorter than 7 days before the activity, the user is not entitled to a full refund of the reservation costs.

User has 7 days, before the activity of the reservation takes place, always the right to cancel the reservation without giving a reason and get the entire amount refunded.

The user can request for changes or corrections of your reservation , by sending a message to info@citytoursinmadrid.es (stating the reservation number, your name and the date of the reserved activity). Art & Tours Spain will respond as soon as possible.

10. Modification or cancellation of an activity by Art & Tours Spain and its partners

Art & Tours Spain and its partners always have the right to cancel a reserved activity or move it to another time or day due to weather conditions, governmental , unforeseen or unavoidable circumstances. In this situation, Art & Tours Spain will make every effort to come to an alternative. If the user doesn’t want to make use of this alternative, 100% of the amount of the reservation will be refunded to the user as soon as possible.

11. Liability

Art & Tours Spain is not liable for;
– The implementation of the activities on the website which is provided by the Partners of Art & Tours Spain. The Partners are all independent companies.
– The actions, omissions, errors , omissions or statements from the Partners.
– If properties are damaged or stolen from the user during the activity .
– When users suffer an accident, an injury, mortality or any type of damage during the activity.
– If the user misses a flight, train, bus or other means of transport because the user did not leave the activity in time.
– Any form of damage caused by using the website, its contents, faults in the website or the failure of the website.

12. Intellectual property

The intellectual property rights relating to the website are the property of Art & Tours Spain. All designs, content, texts, logos, designs and other items of the website are the property of Art & Tours Spain.

No part of the website may be copied, reproduced, republished, translated into another language or used in any way without prior written permission from Art & Tours Spain.

13. Jurisdiction and applicable legislation

These General Terms of Use are in accordance with the Spanish Legislation.
The courts of Madrid are the competent authorities to hear and determine the differences arising from the interpretation or application of these General Terms of Use .